FAQ
WHAT PHOTO WORK BEST
For all our photo products the best photos to upload are close up images showing the clear detail. The clearer and higher quality the photo the more detail will be included in the outline design.
Show off your pets personality with a head shot or full image photo.
Our portrait outline options only include the pets head/ half body (cropped images) no full length images are included.
If you would like more than one pet stitched out on your order simply upload a collage of the two photos or send us the second photo after checkout.
THREAD COLOUR
Contrasting colours work best allowing all the detail in the design work to stand out bold and clear. We recommend if you have selected a light colour garment, please select a darker thread/stitch colour. If you have selected a dark colour garment, please select a light colour thread.
Check out our social media pages on our footer below for inspiration
If there is a particular colour or tone request you would to like use for your order please do not hesitate to get in touch or add this to the notes at cart.
CAN I SEE THE PROOF
Design proof for outline and portrait orders...
Once you have placed your order online the design process will start. You will receive a design email from our studio showing you the hand drawn outline created from the photograph that was uploaded via our website.
The design will show you what it will approximately look like when it is stitched out. You will have the option to request any changes you would like made to the design before production starts to ensure it is perfect for you!
If we do not hear back from customers in 24 hours with any changes, we will process the garment as usual with the design as shown to avoid any production and delivery delays.
CARE INSTRUCTIONS
To ensure that your garments maintain the best quality over many washes please follow our care instructions.
For all kids t-shirts we recommend that they wear a vest underneath the garments to protect their skin against the back of the embroidery stitching as it can be slightly rough.
Machine wash all products up to 30 degrees. When washing your items make sure you turn them inside out to protect the embroidery and garment. Do not wring out the embroidered garments. Embroidered garments should always be ironed on the reverse side. We also recommend to iron embroidery between two pieces of cloth.
PRODUCTION & DELIVERY
Your order will be personalised & dispatched within 7-10 working days.
We do NOT offer speedy production & delivery at the moment.
Delivery options available:
- 2nd Class Royal Mail delivery service 2-4 working days.
All orders are sent out with Royal Mail, you will receive a shipping email with all the tracking information when the order has been dispatched from our studio.
During busy periods of the year the lead time on production and delivery may be longer. Please pay attention to any updates regarding to delivery times when placing your order.
Choose where you would like your item shipped to at checkout. Please fill in the required delivery information to receive the final delivery cost.
For all UK orders the delivery cost will be calculated based on the type of delivery selected, quantity of items and the weight of the order.
If your require fast delivery, please send us a message before placing your order.
We do NOT deliver to Europe and World Wide at the moment.
Please note that any orders placed after 4:00pm it will be processed on the next working day (excluding bank holidays)
Please note you may need to pay duty and taxes when items arrive depending on your country/ cost of your order. All items are shipped from the UK.
From 1 January The United Kingdom (UK) is no longer a member of the European Union (EU). If you buy goods from the UK you may incur charges. This includes Ireland.
Sometimes international packages can get stuck in customs. Unfortunately this is out of our control and so delivery times may be a little longer than stated. You will however be able to track your package and see delivery updates to keep up to date on when it will be delivered to you.
RETURNS & CANCELLATION
Unfortunately, our products and services are non-refundable and cannot be cancelled once an order has been placed, these include:
- Anything that has been made to your specific requirements, is personalised or otherwise cannot be resold due to a bespoke element.
- Creative pieces that are specially commissioned when you place an order.
- Personal items sold with a hygiene seal (like facemasks) where the seal is broken.
- If you would like to cancel your order after placing it online, you may do so by emailing info@colourmeballoon.co.uk. Provided it has not been automatically processed, which is normally within two hours of receipt, we will cancel your order and return your payment after deducting a fee of £9.99 to cover third party commissions and our administration.
EMBRIODERY MESSAGE
You are entirely responsible for the text and other content of your gift message and we have no liability for any such content and do not check for spelling or other such errors. We do however reserve the right to refuse to embroider garments with any message or image that could be considered offensive.
Our embroidery font software library is only able to replicate fonts with characters taken from the Latin / English alphabet, should you wish to use an alternate alphabet / language please contact us before placing your order.
SUSTAINABILITY
Every product is made to order and made especially for you. We try to limit as much waste as possible and the design and sampling process we undertake ensures that when we actually embroider your garments everything has been double checked thoroughly, reducing production waste.
Allowing our customer to get involved with the design and development encourages them to be creative and develop something that is personal to them which they will cherish and value for its uniqueness.
We are not supporters of fast throw away fashion and aim to provide our customers with products that they fall in love with and continue to use over a long period of time.