Privacy Policy

Privacy Policy

We are GDPR compliant

Colour Me Balloon (“Colour Me Balloon”, “we”, “us”, or “our”) respect your privacy. We are GDPR compliant.

This privacy policy has been created to serve those who are concerned with how their Personal Data is used by us.

Please read our Privacy Policy carefully for a clear understanding of how we collect, use, protect or otherwise handle your Personal Data in accordance with our website.

 By using or purchasing any of our services, you confirm you have agreed to our Terms and Conditions and understood this Privacy Policy and our cookies policy.

 

  1. Key terms

 

  • In our Privacy Policy, when we refer to “Users”, we refer to visitors to our website and our customers who use our Services.
  • “Personal data” refers to information that directly or indirectly allows for personal identification.

 

  1. What does this Privacy Policy apply to?
  • This Privacy Policy explains what Personal Data we collect, why we collect it, and how and where it is stored, for what length of time.
  • We use cookies on our website.

 

  1. What Personal Data do we collect?

 

We collect the following Personal Data:

 

Registration, payments and purchase of goods or services

  • Address.
  • Company address.
  • Company email address.
  • Company name.
  • Country.
  • Email address.
  • First name and last name.
  • Name.
  • Password.
  • Phone number.
  • Payment method.
  • Personal address.
  • Phone number.
  • Website address.
  • ZIP/ postal code.

 

Emails

  • We will email you using our primary email address.
  • We will only use your email address to contact you regarding your purchase in order to fulfil our service.
  • We do not keep a record of email addresses. We will never use your email address for marketing purposes.
  • We will keep your correspondence for up to 12-months after an order has been fulfilled in case there is any query following the receipt of your order. After 12-months your correspondence will be permanently deleted.

 

Payments

 

  • When you purchase from us, we receive limited information about your payment details from our payment processor, such as the the country of issuance and the expiration date.
  • Payments can be made to use by use of Shopify Payment or Paypal.
  • Shopify Pay are GDPR compliant. For full details, please visit Shopify Payment Privacy Policy
  • PayPal are GDPR compliant. For full details, please visit PayPal’s Privacy Policy.

 

  1. How do we collect Personal Data?

 

We collect Personal Data when:

 

  • It is provided by you directly, such as when you place an order, or when you provide your name and email address to register an Account.
  • It is recorded automatically when you use our Services, through technology such as cookies.
  • It is received from a Third Party, such as if you make a payment using a payment processor.

 

  1. Whose Personal Data do we collect?

 

Data is collected from anyone who:

 

  • Visits this website.
  • Registers on this website.
  • Makes a purchase from this website.

 

  1. Why do we collect Personal Data?

 

To fulfil our services

 

  • Collecting Personal Data allows us to fulfil our services, by allowing you to contact us and purchase from us. It allows you to create and manage your Account, purchase our services, process payments and contact us.

 

To communicate with you

  • We will communicate with your regarding your purchases from our website. We will never contact you regarding anything other than your purchase.

 

To meet our legal obligations:

 

  • We collect your name, address, contact details and order details for record keeping and tax purposes.
  • This data will be stored or 6 years to comply with UK legal tax requirements. After 6 years the data will be destroyed.
  • All data is stored digitally in a secure, password protected and encrypted environment.

 

For enhanced security

 

  • Processing Personal Data allows us to ensure the security and integrity of our services.

 

To maintain Third Party relationships

 

  • Processing Personal Data allows us to maintain our relationships with vendors and partners.

 

For enforcement

 

  • Personal Data may be used to enforce our Terms of Service, our Licensing Agreements or other Policies.

 

  1. When do we collect Personal Data?

We will process your Personal Data for the uses described in section 6. when:

 

We have a legal obligation

 

  • For example, to comply with tax and government regulations or to comply with a binding law enforcement request.

 

Consent

 

  • You have given your consent for us to use your Personal Data. When you consent, you can change your mind at any time.

 

We need to fulfil a service or contract

 

  • We need to use your Personal Data in order to provide you with the services and products requested by you.
  • When we need to use your Personal Data to communicate with you or respond to your inquiries.
  • When we need to use your Personal Data so that we can perform a contract with you or take steps at your request before entering into a contract with you.

 

There is legitimate interest to do so

 

  • We have legitimate interest in operating our business and providing you with a service and communication.
  • We have legitimate interest in monitoring the safety and securing of our website, protecting against fraud, spam and abuse.
  • We have legitimate interest in providing and improving our website, including any personalised services.

 

Others legitimate interest:

 

  • It may be important to protect a Third Party’s legitimate interest. For example, our partners who have a legitimate interest in delivering quality products to you via fast and professional services.

 

  1. How do we share your Personal Data?

We do not sell, trade, or otherwise transfer your Personal Data to outside parties without your consent. With your consent, Personal Data may be provided to other parties for communication, file transfer and fulfilment of services. They are as follows:

 

Processing payments.

 

  • Your Personal Data is transmitted via an encrypted connection to one of our payment processors.

 

  1. Where do we store Personal Data?

 

  • We store all Personal Data in encrypted and password protected environments.
  • Emails are protected with strong passwords and two-factor authorisation.
  • We do not store any Personal Data as paper records.
  • We store your Personal Data regarding for as long is needed to provide you with our Services. We also retain Personal Data for as long as necessary to achieve the aims described in this Privacy Policy, for example, to comply with our legal obligations and to protect legitimate interest.

 

  1. How do we protect your Personal Data?

 

  • Websites powered by Shopify are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Websites powered by Shopify use regular Malware Scanning.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  • All transactions are processed through a Payment Provider and are not stored or processed on our servers.

 

  1. Gaining your consent

 

  • We do not keep a record of email addresses. We do not send our marketing emails or newsletters. We will never use your Personal Data to contact you about anything that isn’t necessary to fulfil our services.
  • We will never supply your contact details to any Third Party without your consent.

 

  1. Subject Access Requests and Right to Erasure

 

  • You may have the right to access, update, change or delete your Personal Data where applicable law requires. If you would like to know what Personal Data we hold relating to your identity, or would like us to erase your Personal Data from our records at info@colourmeballoon.co.uk to request these changes.
  • We will ask you to confirm your identity by checking your information against our records. If your identity can be verified, we will erase your Personal Data from our records within 48 hours.

 

  1. Updates to this Privacy Policy

 

  • This Privacy Policy will be regularly updated to reflect changes within our business operations, and in technology or law.
  • When changes are made, we will update the “Effective Date” at the top of this Privacy Policy page and will notify you by displaying a notice of change on our homepage.
  • Please check our Privacy Policy regularly. This will help you to ensure that you understand your relationship with us and how we process your Personal Data.

 

  1. How to contact us

 

  • If you have any questions regarding our Privacy Policy, you may contact us using the information below.

 

Colour Me Balloon

www.colourmeballoon.co.uk

Info@colourmeballoon.co.uk

 

OVERVIEW

 

This website is operated by Colour Me Balloon. Throughout the site, the terms “we”, “us” and “our” refer to Colour Me Balloon. Colour Me Balloon offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1 - ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

 

SECTION 7 - OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Colour Me Balloon, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Colour Me Balloon and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 15 - SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 16 - TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 17 - ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 18 - GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 20 - CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at info@colourmeballoon.co.uk.

Delivery

We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again.

 

You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.

 

We do deliver outside of Europe. If you are outside the EU, please just enter your address and change the country when specified. International delivery is Royal Mail and the international orders may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.

 

Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

 

If you choose Standard Recorded delivery (which comes standard with UK Free Shipping) then we aim to deliver all mainland UK standard orders within approximately 35-40 working days. We would advise that if you require your order by a certain date you contact us first, as dates are approximate.

 

The majority of our products are dispatched 1st Class Recorded Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

 

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

We reserve the right to wait up to 28 working days from the date of dispatch before replacing an undelivered item.

 

Order Cancellations

 

The majority of items are customised and cancellation/amendments must be notified within 1-hour of placing your order.

 

For non-customised products please email us within 1-working day of placing your order quoting your order number.

 

If you wish to cancel/amend your order you can notify us by email to before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the ‘Returns and exchange’ section below.

 

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been misspelt.

 

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

 

Returns and exchange

 

If you are not completely satisfied with the goods, simply email us or call our customer service team. If it is a fault at our end, you can return them to us at any time within 2- days of receipt. We will issue a full refund or exchange as soon as possible. Please note: We are not responsible if you have ordered the incorrect size, the onus is upon you to ensure the shoes you are ordering are the size you require.

 

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.

 

Your rights to return the goods to us will not apply in the following circumstances:

 

– Any products that we have made, personalised or customised specifically for you

-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.

– If you have made a spelling mistake on your order or ordered the incorrect size and it has been sent for production.

 

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.

 

The item(s) must be returned in the condition in which you received it within 14 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

 

We regret that postage and packing costs for unwanted items cannot be refunded. Even if you have qualified for free delivery when placing your order, a postage and packing charge of £3.75 per item will be levied on unwanted items and deducted from any refund given.