FAQs

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

  • Everything is made to order and we do a lot of custom design orders so we would say allow 7-10 working days from placing your order to when it is dispatched, however we do aim our hardest to get your orders to you quicker than this! 

CAN I GET A REFUND?

  • All items are made to order and some customised to your exact requirements, so unfortunately we are unable to offer a refund unless the garment/item is faulty. If you are unsure about sizing, please do not hesitate to drop us a message, we are more than happy help!

WHAT IF I CAN'T FIND WHAT I WANT OR HAVE CUSTOM REQUIREMENTS?

  • We can cater to bespoke requirements. Just drop us an email or contact us via Instagram or Facebook to discuss your custom request.

WHAT IF I WANT TO ORDER IN BULK QUANTITY?

  • We cater for bulk orders and happy to offer a discount if order is over 20 pieces. Please contact us via email info@colourmeballoon.co.uk or our Instagram or Facebook page to discuss further.

ARE THE CONVERSE AUTHENTIC?

Please rest assured, every pair of shoes we sell are purchased either directly from Converse, or from an authorised distributor.  We can guarantee that all our Converse shoes are 100% authentic.

IS CUSTOMISATION INCLUDED IN THE PRICE?

Some of the price shown does not include customisation, customer has got the choice to select what they want, add to the cart for the total cost.

WHAT IF I WANT A DESIGN OR SHOES THAT YOU DO NOT HAVE ON YOUR WEBSITE?

If you have a design in mind or a pair of shoes that we do not feature please contact us.  Send us a link to the shoe with details of your customisation and we will be in touch.  We reserve the right not to customise shoes with religious names, profanity, nudity, or any other subjects that may cause offence.

 JUST FOUND YOUR SITE, I NEED A RUSH ORDER

If you require a gift in a rush please contact us, we might be able to accommodate express orders.

DO YOU SHIP INTERNATIONALLY?

We ship Only to the UK at the moment.

RETURNS

If we make an error with your order please contact us.  We aim to remedy any errors or faults as quickly as possible.

  • We do not accept returns on customised items (unless faulty).
  • We are also not responsible if you have ordered the incorrect size, entered the wrong spelling or entered an incorrect delivery address.

ARE THEY REAL SWAROVSKI CRYSTALS?

Absolutely!

Our crystals are purchased from the best supplies.

We do not use acrylic, plastic or resin crystals.  Swarovski crystals are precision created which produces brilliant crystals and the ultimate bling. 

 ARE THE CUSTOMISATION DURABLE?

Yes, the are, and should last the lifetime of the shoe. However, however, exposure to chemicals or extreme heat/cold will reduce the life expectancy of the material used. See our care page for more information.

 PRINT COMPOSITION:

Polyurethane Vinyl, PVC free and conforms to Oeko-Tex Standard 100, Category 1 (child friendly and non toxic)