FAQs

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

  • Everything is made to order and we do a lot of custom design orders so we would say allow 5-10 working days from placing your order to when it is dispatched, however we do aim our hardest to get your orders to you quicker than this! 

CAN I GET A REFUND?

  • All items are made to order and some customised to your exact requirements, so unfortunately we are unable to offer a refund unless the garment/item is faulty. If you are unsure about sizing, please do not hesitate to drop us a message, we are more than happy help!

WHAT IF I CAN'T FIND WHAT I WANT OR HAVE CUSTOM REQUIREMENTS?

  • We can cater to bespoke requirements. Just drop us an email or contact us via Instagram or Facebook to discuss your custom request.

WHAT IF I WANT TO ORDER IN BULK QUANTITY?

  • We cater for bulk orders and happy to offer a discount if order is over 20 pieces. Please contact us via email info@colourmeballoon.co.uk or our Instagram or Facebook page to discuss further.

 IS CUSTOMISATION INCLUDED IN THE PRICE?

Some of the price shown does not include customisation, customer has got the choice to select what they want, add to the cart for the total cost.

WHAT IF I WANT A DESIGN THAT YOU DO NOT HAVE ON YOUR WEBSITE?

  • If you have a design in mind that we do not feature please contact us. We reserve the right not to customise items with religious names, profanity, nudity, or any other subjects that may cause offence.
  I JUST FOUND YOUR SITE, I NEED A RUSH ORDER?
  • If you require a gift in a rush please contact us, we might be able to accommodate express orders.

DO YOU SHIP INTERNATIONALLY?

  • Yes, we only ship to US, Europe, Canada at the moment.

    ARE THE REAL SWAROVSKI CRYSTALS?

    Absolutely!

    • Our crystals are purchased from the best supplier in the UK..
    • We do not use acrylic, plastic or resin crystals.  Swarovski crystals are precision created which produces brilliant crystals and the ultimate bling. 

     ARE THE VINYL DURABLE?

    • Yes, the are, and should last the lifetime of the garment. However, however, exposure to chemicals or extreme heat/cold will reduce the life expectancy of the material used. 

    VINYL STICKER?

    • Our stickers/labels are basically graphics created from a very thin, high quality vinyl material and long lasting.

    WHAT ARE VINYL STICKERS MADE FROM?

    • Most of our vinyl are made from a high quality 70 micron matte vinyl.

     CAN YOU DO CUSTOM DESIGNED VINYL STICKERS?

    • Yes, we love the challenge of a new wall vinyl design! Please send your request to info@colourmeballoon.co.uk. 

    HOW WILL MY ORDER BE PACKAGED?

    • All our orders are sent in strong reinforced durable postal bags, envelopes tubes to ensure your items, either big or small, arrives in perfect condition.

    HOW CAN I PAY FOR MY ORDERS?

    • We accept all major credit and debit cards securely. For any help on completing your order please contact us.

    DIGITAL DOWNLOADS?

    • Due to the nature of instant downloads being a non-returnable item, WE cannot issue refunds once the item is purchased.
    • Please read each product description and "terms of use" carefully. You may also contact US with any questions or concerns prior to purchase. However, if for any reason you are unhappy with your purchase, please let me know and I will do my best to correct any issues.

    *Design copyright remains with Colour Me Balloon please do not claim images as your own.