FAQs

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

  • Everything is made to order and we do a lot of custom design orders so we would say allow 7-10 working days from placing your order to when it is dispatched, however we do aim our hardest to get your orders to you quicker than this! 

CAN I GET A REFUND?

  • All items are made to order and some customised to your exact requirements, so unfortunately we are unable to offer a refund unless the garment/item is faulty. If you are unsure about sizing, please do not hesitate to drop us a message, we are more than happy help!

WHAT IF I CAN'T FIND WHAT I WANT OR HAVE CUSTOM REQUIREMENTS?

  • We can cater to bespoke requirements. Just drop us an email or contact us via Instagram or Facebook to discuss your custom request.

WHAT IF I WANT TO ORDER IN BULK QUANTITY?

  • We cater for bulk orders and happy to offer a discount if order is over 20 pieces. Please contact us via email info@colourmeballoon.co.uk or our Instagram or Facebook page to discuss further.

ARE THE CONVERSE AUTHENTIC?

Please rest assured, every pair of shoes we sell are purchased either directly from Converse, or from an authorised distributor.  We can guarantee that all our Converse shoes are 100% authentic.

IS CUSTOMISATION INCLUDED IN THE PRICE?

Some of the price shown does not include customisation, customer has got the choice to select what they want, add to the cart for the total cost.

WHAT IF I WANT A DESIGN OR SHOES THAT YOU DO NOT HAVE ON YOUR WEBSITE?

If you have a design in mind or a pair of shoes that we do not feature please contact us.  Send us a link to the shoe with details of your customisation and we will be in touch.  We reserve the right not to customise shoes with religious names, profanity, nudity, or any other subjects that may cause offence.

 JUST FOUND YOUR SITE, I NEED A RUSH ORDER

If you require a gift in a rush please contact us, we might be able to accommodate express orders.

DO YOU SHIP INTERNATIONALLY?

We ship Only to the UK at the moment.

RETURNS

If we make an error with your order please contact us.  We aim to remedy any errors or faults as quickly as possible.

  • We do not accept returns on customised items (unless faulty).
  • We are also not responsible if you have ordered the incorrect size, entered the wrong spelling or entered an incorrect delivery address.

ARE THEY REAL SWAROVSKI CRYSTALS?

Absolutely!

Our crystals are purchased from the best supplies.

We do not use acrylic, plastic or resin crystals.  Swarovski crystals are precision created which produces brilliant crystals and the ultimate bling. 

 ARE THE CUSTOMISATION DURABLE?

Yes, the are, and should last the lifetime of the shoe. However, however, exposure to chemicals or extreme heat/cold will reduce the life expectancy of the material used. See our care page for more information.

 T-SHIRT PRINT COMPOSITION:

Polyurethane Vinyl, PVC free and conforms to Oeko-Tex Standard 100, Category 1 (child friendly and non toxic)

WHAT IS A WALL VINYL STICKER?
Our made to order wall stickers are basically graphics created from a very thin, high quality coloured vinyl. Wall vinyl is made especially for indoor use and comes in an array of colours with a matte finish. Vinyl wall stickers are becoming very popular to give that modern feel to your home and the best thing about them is that they will last as long as you leave them up, so no need to replace them year after year!

Wall vinyl does not leave any residue on your walls and is easily removable.
Wall stickers are a quick, simple and effective way to transform your blank walls into a unique work of art!

ARE OUR VINYL STICKERS REMOVABLE & REUSABLE?
Yes! With a bit of care our wall vinyls are completely removable and will not damage your walls or leave any sticky residue. If you find your vinyl is difficult to remove from the wall, we recommend using a hair dryer on a medium heat to soften the adhesive underneath. 

We do not recommend to re-use the wall vinyl after use unless we have specifically supplied you with our special reusable vinyl.

WILL THEY DAMAGE MY WALLS?
Although we only use removable vinyl and a low tack adhesive application tape for all our wall stickers, we can't guarantee that they will not damage your walls. Things such as thin paint, poor wall surfaces, etc will all factor on not only how well the sticker adheres to the wall but also how easily you will be able to remove them without damaging the walls. We do not accept any responsibility for damage caused during the application or removal of any wall decals.

HOW DO I APPLY MY VINYL STICKER?
All our vinyl stickers are very easy to apply and will arrive ready prepared for application onto your chosen surface along with easy to follow instructions. We recommend removing your vinyl from the poster tube and lay flat for a short period of time to help flatten the decal before fitting. For small vinyls flip over your vinyl, peel away the backing paper and apply to your wall. For larger designs we would recommend the 'hinge' technique which shall be shown in detail in your installation instructions. Both techniques are designed to be installed by one person and are quite straight forward. However, larger designs may require two people.

HOW LONG SHOULD I WAIT TO INSTALL MY STICKER AFTER PAINTING?
If you have recently painted your walls, we recommend that you wait at least three weeks before trying to install your decal, however,  you should also use your decal within six weeks of receiving it, as if it's left in its packaging rolled up for a long period of time, the decal may loose it's adhesive properties and you may have issues when coming to install your sticker.

WHAT ARE VINYL STICKERS MADE FROM?
Most of our vinyls are made from a high quality 70 micron matte vinyl.

 WHERE CAN OUR VINYL STICKERS BE USED?

Our vinyl’s can be used on any smooth surface both indoor and outdoor. They can be used on surfaces such as smooth painted walls/ceilings, glass or even metal. We do not recommend using them directly on wallpaper as upon removing the vinyl, it will damage the paper underneath. Vinyl’s are not effective on suede paint.

CAN YOU DO CUSTOM SIZED VINYL STICKERS?
Yes, please get in touch with the dimensions you require before purchasing your vinyl wall art. We can produce anything from small to large format decals.

CAN YOU DO CUSTOM DESIGNED VINYL STICKERS?
Yes, we love the challenge of a new wall vinyl design! Please send your request to info@colourmeballoon.co.uk. 

OFFICE BRANDING
Office branding is the most important part of any new or existing environment and we will work closely with you to reinforce your brand values and to its full potential throughout your workplace from lobby areas to office and meeting rooms using a wide range of materials.

WHAT FORMAT SHOULD I SEND MY ARTWORK IN?
Please send your artwork in PDF, EPS or Ai format. If you have an image, the higher the resolution, the better!

CAN I RETURN MY WALL STICKER IF I AM UNHAPPY WITH IT?
Yes, please see our delivery and returns page for more information with regards to returning your item.

WHAT ARE YOUR P&P CHARGES, AND DO YOU DELIVER INTERNATIONALLY?
Postage rate for UK mainland is £2.99 and is sent via recorded signed by Royal Mail. For international shipping it is a flat rate of £9.99 via Royal Mail Air Mail. If you place an order over £49 delivery within the UK will be free of charge.

HOW LONG WILL I HAVE TO WAIT FOR MY DECAL?
We aim to dispatch all website orders within 3-4 working days. If your order requires any design work, then this will not come into effect until your artwork is approved. UK deliveries take 1-2 working days to arrive, international orders can take up to 28 working days to arrive. If you would like to upgrade to a courier service, please get in touch for a quote before placing an order.

MY WALL STICKER HAS COME IN PIECES, WHAT DO I DO?
We supply some of our larger items, especially trees, in sections, which makes it a lot easier for you to install. Most are straight forward, but with some of the larger trees there may be 4 - 5 branches that need to be added to the main body, these are usually numbered to make it easier to locate where they need to go. 

We recommend that a tiny overlap is made when being installed, this prevents the vinyl from producing a thin gap between the joins which may occur if the temperature of the room or the wall which your decal has been installed onto fluctuates a lot. 

HOW WILL MY VINYL STICKER BE PACKAGED?
All our wall vinyls are sent in strong reinforced durable postal tubes to ensure your vinyl, either big or small, arrives in perfect condition.

HOW CAN I PAY FOR MY WALL STICKER?
We accept all major credit and debit cards securely, as well as bank transfers. For any help on completing your order please contact us.