FAQS

Pre-Designed Gift Shop

There are no set minimums to order from our Pre-Designed Shop and shipping not included!

How much notice is needed for orders?

Each order is carefully custom built to your specifications. We ask that you place your order at least 3 weeks in advance of the date you wish the order to arrive. If you’re in a jam and need something sooner, email info@colourmeballoon.co.uk and we’ll do our very best to save the day!

Do you provide gifts for events other than weddings?

Yes! While we specialise in weddings and client gifting, we are happy to provide gifts for all types of events providing they meet our minimum order guidelines. Some examples are swag bags for corporate events and creative workshops, welcome gifts for mitzvah celebrations, bridal party and groomsmen gifts.  For custom inquiries, visit here.

Is it possible to choose a different gift tag or Ribbon, than what’s pictured with my gift of choice on your website?

Absolutely! To select a different gift tag or ribbon than what’s pictured, specify your choice at checkout from one of the following:

  • Thank You
  • Enjoy
  • Congratulations
  • Cheers

Do you offer custom printing on items?

Yes. Certain items are eligible for custom printing. If a bag is eligible, it will be designated as such in its item description. For more information, please email us at info@colourmeballoon.co.uk.

Which forms of payment do you accept?

For all web transactions, we gladly accept all major credit cards via PayPal. You do not need a PayPal account to purchase from Colour Me Balloon.

What is your return policy?

Because each order is sourced and custom built just for you, all orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 24 hours and we will work with you to make sure you are completely satisfied!

Delivery Information

Items will only be dispatched after payment clears. We aim to dispatch all our items as quickly as possible.

Standard Shipping: I use DPD or Royal mail shipping options when sending your order to you.

** International Customer**: We only ship in the UK at present.

Lost / Stolen / Undelivered Packages: In the very rare event that your package is lost, stolen, or undeliverable as addressed, I cannot be held responsible once your order is shipped.

Any customs, duties, or taxes are the responsibility of the customer.

Information on Personalised/Printed Gifts:

Please enter the name or date to be personalised EXACTLY as you want it to appear. State whether you want the first letter capitalised or ALL in capitals. We are only able to accept a maximum number of 8-10 characters (including spaces). It is the nature of the Apparel/Bag design that the printing is not perfectly aligned or totally solid. Please make sure that you are happy with this before ordering.

Please note the print sometimes takes longer due to processes involved, we would appreciate advance notice to avoid any disappointment.

I am a Company; can i include my Brand/Logo on items included in the boxes?

Yes – we are happy to add your brand/logo to items in the boxes saving you the time.

Can I ship to multiple addresses?

Yes, but you will need to order each box separately.

Why is one of the items in the box not the same as in the photograph on your website?

We reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts, these can be due to the perishable and sometimes seasonal nature of some of the products we carry and possible supply issues from small producers.

Do you ever add new products?

 We’re always on the lookout for high-quality, locally-inspired items to add to our offering. Do you have something you think belongs in our collection? Please email us at info@colourmeballoon.co.uk.

DECORATING SERVICES

DEPOSITS: Bookings are only deemed confirmed after a CONTRACT for Decorating Service is completed and signed by The Client, and a deposit of 25% (£50 minimum) has been paid. *Note the deposit is to secure decor services for a specific date and place and is non refundable. This will then form part of your total balance payment which is payable no less than 28 days prior to your event.

Payments can be made by Paypal.

*Final Balance: Payment in full excluding the deposit paid must be made at least 28 days prior to the event.

*Personalised or special order items must be paid for in full when ordering

RENTAL OF BALLOON FRAME AND BASEPLATES

  • Framework and Baseplates are sometimes necessary for larger displays. We will advise you at the time of booking if any of the decor which you have ordered requires framework or base plates . There is a £30 deposit payable for each item rented. As the framework and baseplates will be delivered and set up with your balloon decor there is no extra delivery charge and pick up. The framework and baseplates should be returned in good condition and in the same condition as when taken to your venue within 24 hours of your function at a prior arranged time convenient to us. Please ensure venue staff place these in a safe place for our collection.

If you require your displays for more than 24 hours, there is a rental charge of £8 per day per base plate.

Changes & Confirmation of Details: It is the Clients responsibility to ensure Colour Me Balloon  are informed of any relevant changes at least 28 days prior to the event and to ensure all contact details and entry times are correct.

Completion: Our contract is complete when we finish your design and leave the venue at this point ownership of the décor service creations transfer to you, The Client.

We’d love to hear from you!