FAQS

Pre-Designed Gift Shop

There are no set minimums to order from our Pre-Designed Shop and shipping not included!

How much notice is needed for orders?

Each order is carefully custom built to your specifications. We ask that you place your order at least 3 weeks in advance of the date you wish the order to arrive. If you’re in a jam and need something sooner, email info@colourmeballoon.co.uk and we’ll do our very best to save the day!

Do you provide gifts for events other than weddings?

Yes! While we specialise in weddings and client gifting, we are happy to provide gifts for all types of events providing they meet our minimum order guidelines. Some examples are swag bags for corporate events and creative workshops, welcome gifts for mitzvah celebrations, bridal party and groomsmen gifts.  For custom inquiries, visit here.

Is it possible to choose a different gift tag than what’s pictured with my gift of choice on your website?

Absolutely! To select a different gift tag than what’s pictured, specify your choice at checkout from one of the following:

  • Thank You
  • Enjoy
  • Congratulations
  • Cheers

Do you offer custom printing on items?

Yes. Certain items are eligible for custom printing. If a bag is eligible, it will be designated as such in its item description. For more information, please email us at info@colourmeballoon.co.uk.

Which forms of payment do you accept?

For all web transactions, we gladly accept all major credit cards via PayPal. You do not need a PayPal account to purchase from Colour Me Balloon.

What is your return policy?

Because each order is sourced and custom built just for you, all orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 24 hours and we will work with you to make sure you are completely satisfied!

Delivery Information

Items will only be dispatched after payment clears. We aim to dispatch all our items as quickly as possible.

Standard Shipping: I use DPD or Royal mail shipping options when sending your order to you.

** International Customer**: We only ship in the UK at present.

Lost / Stolen / Undelivered Packages: In the very rare event that your package is lost, stolen, or undeliverable as addressed, I cannot be held responsible once your order is shipped.

Any customs, duties, or taxes are the responsibility of the customer.

Information on Personalised/Printed Gifts:

Please enter the name or date to be personalised EXACTLY as you want it to appear. State whether you want the first letter capitalised or ALL in capitals. We are only able to accept a maximum number of 8-10 characters (including spaces). It is the nature of the Apparel/Bag design that the printing is not perfectly aligned or totally solid. Please make sure that you are happy with this before ordering.

Please note the print sometimes takes longer due to processes involved, we would appreciate advance notice to avoid any disappointment.

I am a Company; can i include my Brand/Logo on items included in the boxes?

Yes – we are happy to add your brand/logo to items in the boxes saving you the time.

Can I ship to multiple addresses?

Yes but you will need to order each box separately.

Why is one of the items in the box not the same as in the photograph on your website?

We reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts, these can be due to the perishable and sometimes seasonal nature of some of the products we carry and possible supply issues from small producers.

Do you ever add new products?

 We’re always on the lookout for high-quality, locally-inspired items to add to our offering. Do you have something you think belongs in our collection? Please email us at info@colourmeballoon.co.uk.

We’d love to hear from you!